Virtual Shopping Available at Nowell & Co.

Please call 252-237-3881 or email us at
to set up your FaceTime or other virtual appointment, to get pricing, or to purchase/place an order.

Industry Delays

Key Information

Nationwide Industry Issues

Delays due to: High demand, COVID shutdowns, shipping delays, labor issues, foam shortage.
Lead time: Plan for 6 months; plan ahead for special occasions.

Showroom and Workrooms at Nowell & Co

Showroom Open
Virtual Shopping Still Available

Fully Stocked Showroom: Excellent selection and new arrivals of furnishings, lighting, artwork, carpets, accessories.
Inventory: Can be purchased from the floor for immediate delivery.
Fully staffed; includes carpets, drapery, reupholster, custom bed linens, and wallpaper. These custom orders are being completed in our usual time frame.

Dear Nowell and Company Customer Family:

We want to keep you informed about the current furniture industry situation, lead time and delays. You may have received a letter from us recently if you are on our mailing list (if not, please sign up by scrolling to the bottom of this page and entering your email or contacting us with your mailing address).

After such as challenging year, it has certainly been a pleasure to see our Nowell and Company friends and families back in the showroom. Our showroom stock is as strong as ever. We have an excellent selection of bedroom, dining room, kitchen and occasional furnishings, lighting, artwork, carpets, and accessories. Inventory can be purchased directly off the floor for immediate delivery.

Our in-house custom workrooms are fully staffed and primarily back on schedule. Workrooms include carpets, drapery, reupholster, custom bed linens, and wallpaper. These custom orders are being completed in our usual time frame.

The most significant dilemma we face at Nowell and Company is with custom special order upholstery.  This is an industry-wide and national issue caused by a long list of problems with a domino effect. Demand, COVID shutdowns, backups with shipping companies, and labor issues are the basis, but now the most significant issue the Upholstery companies face is a national foam shortage! Our usual lead time on special orders is about two months. Under these current problems, our lead times for special orders have stretched to around six months.

If you are planning a design project that includes new upholstery and a particular deadline (such as a wedding or holiday party) you will need to adjust your timeline. You order WILL ARRIVE and will be as beautiful as ever. The lead times are just longer than expected.

Custom upholstery is the way  you always get exactly the comfort, proportion, and fabric you want. It is the only way to get the desired effect and there is no substitution. So do not veer away from our original plan to redecorate. Instead, start the process earlier than you may have planned. Then, get your order in the production line. We promise the finished product is well worth the wait.

At Nowell and Company, our staff of designers is ready to help you. Our delivery team is full steam ahead. The doors are open six days a week from 9-5. Add a trip to Nowell and Company to your summer plans. We are here and excited to help you with any project, large or small.

If there is one thing we all gained from this “pandemic life”, it is how essential a beautiful and well-appointed home is to our personal well being.

Please visit our website catalog, Instagram, Facebook, and Twitter profiles for daily updates on incoming inventory.

Virtual shopping options are still available, but there is nothing better than an in-person visit.

All of us at Nowell and Company look forward to seeing you soon and helping make your home more beautiful than ever.

Al & Margaret Nowell

Letter to our customers about the industry delays